Kundenbetreuer/Technical Support Specialist
vor 4 Wochen
Wir suchen einen erfahrenen Kundenbetreuer, der sich auf technischen Support spezialisiert hat.
Als Teil unseres Teams bei OPTITOOL GmbH werden Sie in der Lage sein, unsere Kunden auf höchstem Niveau zu betreuen und ihnen bei ihren technischen Fragen zu helfen.
Unser Team besteht aus erfahrenen IT-Fachleuten und Akademikern, die in den Bereichen Entwicklung, Vertrieb, Kundenbetreuung und Projektmanagement tätig sind.
Aufgaben- Betreuung von Kunden per Telefon und E-Mail
- Durchführung von Softwaretests und -updates
- Betreuung von Kunden per Remote und vor Ort
- Dokumentation von Prozessen und Lösungen
- Übernahme von 24/7 Supportbereitschaften bei entsprechender Vergütung
- Abgeschlossene Ausbildung als IT-System-Kaufmann oder vergleichbar
- Technisches Grundverständnis von IT-Systemen
- Sehr gute Deutsch- und Englischkenntnisse
- Analysierendes Denken und selbstständiges Handeln
Wünschenswerte Kenntnisse:
- Rationale Datenbanksysteme
- Windows- und Linux-Kenntnisse
- Ticketsysteme wie OTRS
- Attraktive Vergütung
- Viele Zusatzleistungen wie betriebliche Altersvorsorge, kostenfreie Getränke, klimatisierte Büroräume, Firmenveranstaltungen
- Verschiedene Arbeitsmodelle wählbar (Remote/mobil/Vor-Ort)
- Individuelle Karriereplanung, flexible Arbeitszeiten
- Eine ausgewogene Work-Life-Balance
Wir freuen uns auf deine Bewerbung
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