Technical Support Engineer
Vor 6 Tagen
About the Role:
We are seeking a highly skilled and motivated IT Support Specialist to join our team at BSS BOHNENBERG GMBH. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with our project teams to deliver high-quality solutions.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or remote access
- Troubleshoot and resolve complex technical issues, escalating as necessary
- Collaborate with project teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation and provide after-hours support as needed
Requirements:
- 2+ years of experience in IT support or a related field
- Strong technical skills, including knowledge of Windows, Linux, and network protocols
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Bachelor's degree in Computer Science or a related field
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you
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