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Logistics Partnership Manager

vor 2 Monaten

Munich, Bayern, Deutschland Amazon Deutschland E4 Transport GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Logistics Partnership Manager to join our team at Amazon Deutschland E4 Transport GmbH. As a key member of our Amazon Logistics team, you will be responsible for building and maintaining strong relationships with our Delivery Service Partners (DSPs) to ensure seamless and efficient last-mile delivery operations.

Key Responsibilities
  • Safety: Collaborate with our OTR Safety and Regional Managers to ensure business safety compliance and implement measures to prevent accidents and injuries.
  • Performance: Guide DSPs in scaling their businesses, managing operational issues, and preparing for peak periods. Provide coaching and support to ensure they have the necessary resources to ramp up operations effectively.
  • Performance: Support DSPs in onboarding to the program and preparing to launch new businesses. Ensure they have a solid understanding of our processes and procedures.
  • Performance: Coach DSPs to run compliant, safe, and high-performing companies, with a focus on improving SLS metrics.
  • Experience: Identify workflow inefficiencies and implement operational improvements at the network level to enhance the individual DSP owner experience.
  • Experience: Develop and maintain strong relationships between Amazon and our DSP partners, focusing on improving DSP sentiment and satisfaction.
  • Communication: Align communication with DSP business owners through close collaboration with OTR partners.
  • Representation: Serve as the voice of the DSP within Amazon and represent their interests within the AMZL business.
  • Coaching and Development: Coach and ensure effective upskilling and utilization of tools among DSPs.
  • Customer Metric Improvement: Conduct deep dives to identify opportunities for customer metric improvement.
  • Last Mile Processes: Champion the consistent application of Last Mile processes within Delivery Stations and challenge UTR processes that impact OTR.
  • Driver Standards: Improve driver standards to protect the Amazon brand image.
About the Team

Amazon Logistics (AMZL) handles last-mile delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.

We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU

Basic Qualifications
  • Bachelor's degree
  • 5+ years of professional experience in Operations, Last Mile, or account or relationship management, small business logistics, or retail/vendor/supplier management
  • Experience working with third-party resources on a regional/national scale
  • Experience working with a contingent workforce in a business with peak seasons
  • Strong analytical capability and track record of digging into data and finding solutions for operational problems
  • Flexibility to work occasional non-standard working hours as business demands during peak periods
  • C1+ level of English and German
Preferred Qualifications
  • Experience leading process improvements through Lean process, Kaizen, and Six Sigma
  • Experience project planning in an ambiguous environment
  • Strong communication (public speaking and writing) skills
  • Enjoys analytical work and using data to provide thought-provoking and workable solutions
  • Proven experience of helping teams achieve goals