Document Verification Specialist

Vor 6 Tagen


Munich, Bayern, Deutschland IDnow GmbH Vollzeit

The Identification Center Lab at IDnow GmbH in Munich is currently seeking an energetic and hands-on team member with a strong interest in customer service and technical aspects.

About the Role

As a Document Verification Specialist, you will be responsible for the video identification process. Your primary goal is to assist our customers in completing the identification process through various steps. This role requires attention to detail, as you will handle different identification cases, including fraud cases that need to be canceled and repeated.

In addition to this, your tasks will include verifying completed video identifications from internal and external identification centers, investigating errors during identifications, and providing feedback on these processes.

Over time, your responsibilities may expand to include other topics such as handling fraud tickets, demo calls, functional tests, and assisting with client requirements.

Requirements

We are looking for someone with a strong technical interest and fluency in German. Good language skills in English are essential, and knowledge of French or Spanish is a plus.

A full-time commitment is ideal, but we are open to part-time and working student models (minimum 20 hours/week).

Compensation and Benefits

This position comes with a competitive salary range of approximately €45,000 - €60,000 per year, depending on qualifications and experience. Due to the unique nature of the work and technology used, it's essential to work from our Munich office. We offer flexible shifts to accommodate our clients' requirements, with working hours organized to provide daily coverage from 8 am to 9 pm and weekends from 8 am to 6 pm.


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