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Become a Professional Customer Success Manager

vor 2 Monaten


Hallbergmoos, Bayern, Deutschland SAP Vollzeit

About the Role

The Customer Success Manager role at SAP is a dynamic and challenging position that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a Customer Success Manager, you will be responsible for driving customer success and growth by providing strategic guidance, support, and solutions to our customers.

Key Responsibilities

  • Develop and execute customer success plans to drive customer growth and retention
  • Provide strategic guidance and support to customers to help them achieve their business objectives
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers

Requirements

  • 2-5 years of experience in a customer-facing role, preferably in a consulting, sales, or account management capacity
  • Proven track record of driving customer success and growth
  • Strong business acumen and technical expertise, with a deep understanding of business processes and industries
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

About SAP

SAP is a global leader in enterprise software and solutions, with a mission to help organizations run better and improve people's lives. We are committed to innovation, customer satisfaction, and employee development, and we offer a dynamic and inclusive work environment that values diversity and collaboration.