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Logistics Data Analyst

vor 2 Monaten


Hamburg, Hamburg, Deutschland Maersk Vollzeit
About the Role

The Control Tower CX Consultant is a key position within Maersk, dedicated to a major client. The primary objective of this role is to oversee multi-carrier shipments across the globe, ensuring seamless transportation between origin and destination.

Key Responsibilities
  • Conduct in-depth analysis of business data to meet specific operational requirements, driving efficiency and customer satisfaction.

  • Interpret data insights to develop actionable strategies and initiatives, optimizing logistics and service operations.

  • Create and maintain reports, dashboards, and visualizations to effectively communicate analysis results.

  • Develop a deep understanding of Maersk's business, customer needs, and market drivers to translate data into actionable insights.

  • Design customer-centric dashboards to meet evolving service needs, enhancing the overall customer experience.

  • Identify business opportunities and predict customer behaviors through statistical analysis, driving revenue growth and customer loyalty.

  • Orchestrate execution and Financial Operations (FinOPS) across end-to-end logistics processes, ensuring timely and cost-effective delivery.

  • Lead and contribute to automation initiatives within the team, streamlining processes and improving efficiency.

  • Establish and monitor key performance indicators (KPIs), indices, and internal processes, ensuring alignment with business objectives.

  • Ensure timely production and updating of data pipelines, maintaining data integrity and accuracy.

  • Cultivate strong working relationships with internal and external stakeholders, fostering collaboration and open communication.

  • Drive cost reductions through data-driven insights and automation, contributing to Maersk's financial growth and success.

Requirements
  • Strong analytical and problem-solving skills, with a focus on translating data into actionable strategies.

  • Proven experience in logistics or supply chain operations is mandatory, with a deep understanding of industry trends and best practices.

  • Proficiency in presenting data, with excellent communication and interpersonal skills.

  • Ability to work collaboratively in cross-functional teams, with a customer-centric approach.

About Maersk

Maersk is a global leader in the logistics and shipping industry, committed to innovation and excellence. As a Control Tower CX Consultant, you will have the opportunity to work with a dynamic team, driving business growth and customer satisfaction. We offer a competitive salary and excellent bonus package, as well as opportunities for professional development and career advancement.