Hotel Services and Guest Support Professional
Vor 2 Tagen
In this challenging role, you will be part of the front desk team at a dynamic hotel and conference center offering a mix of amenities and attractions suitable for leisure and business events.
Responsibilities- You will be responsible for delivering exceptional customer service, ensuring a friendly and approachable reception experience for our guests.
- Check guests in and out, handle customer queries, and resolve any issues promptly and professionally.
- Manage room assignments, room maintenance, and coordinate smooth check-ins and check-outs.
- Be an ambassador for the hotel, communicating effectively with guests, colleagues, and external partners.
- Stay up-to-date on hotel information and services to provide accurate and helpful information to guests.
- You hold a qualification in hotel management or a related field and have the ability to communicate fluently in German.
- You have knowledge of hotel operations, customer service principles, and attention to detail.
- You are comfortable working with MS Office products and hospitality software.
- You have excellent communication and conflict resolution skills, both in person and over the phone.
- You are proactive, highly organized, and able to work well in a team environment.
- Our hotel offers a comprehensive benefits package that includes health and dental insurance, a pension plan, and a free meal plan.
- You will receive extensive training and ongoing support to help you grow in your role.
- Relocation assistance may be provided in certain cases.
- We promote a positive and inclusive work environment, striving to meet the needs of our guests and colleagues.
- We welcome applications from motivated and enthusiastic individuals who have a genuine interest in hospitality and are looking for a long-term career opportunity.
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