Gucci Store Manager

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland GG Luxury Goods GmbH Vollzeit

About the Role

We are seeking a highly motivated and experienced Gucci Team Manager to join our team at GG Luxury Goods GmbH. As a key member of our store leadership team, you will be responsible for leading and inspiring a dedicated team of Client Advisors to deliver exceptional customer experiences and drive business results.

Key Responsibilities

• Lead and develop a high-performing team of Client Advisors, providing coaching, feedback, and guidance to ensure they have the skills and knowledge to deliver outstanding customer service and achieve sales targets.

• Collaborate with the Store Manager and Human Resources to ensure effective employee relations, recruitment, and onboarding processes.

• Monitor and manage the employee lifecycle, including performance conversations, goal setting, and development planning.

• Partner with the Store Manager and Merchandising team to drive sales growth, optimize product displays, and maintain store image and merchandising guidelines.

• Develop and lead cross-category and floor working, ensuring Client Advisors can and do sell all categories across all floors.

Client Focus

• Lead and inspire your team to deliver a superior client experience, ensuring the hospitality mindset is in each Client Advisor.

• Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.

• Utilize digital platforms to support store and online product sales.

Product Knowledge

• Monitor the performance of assigned categories and proactively propose action plans to reach targets.

• Partner with the Store Manager and Training team to ensure Client Advisors develop full product knowledge through specific training.

Requirements

• 2+ years of experience in a retail leadership role, preferably in luxury goods.

• Proven track record of leading high-performing teams and driving business results.

• Excellent communication, coaching, and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Collaborative and dynamic work environment.


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