IT Support Specialist

vor 1 Monat


Munich, Bayern, Deutschland GULP – experts united Vollzeit

Are you a skilled IT professional looking for a new challenge in the IT sector? Our team at GULP – experts united is seeking a talented First Level Supporter to join our home office team. As a First Level Supporter, you will be responsible for providing technical support to our business customers, resolving incidents and customer concerns, and ensuring process compliance and customer satisfaction.

What we offer:

  • A competitive salary package with bonuses
  • Individual training with renowned partners
  • Expansion of skills
  • Definition of career goals
  • Monthly discount campaigns with major retailers

Your tasks:

  • IT technical support for business customers at 1st and 1.5 level in English and German
  • Telephone and written processing of incidents and customer concerns
  • Identification, rectification, and documentation of fault reports
  • Support of client software and hardware within specified systems
  • Documentation in the ticket system and maintenance of the database
  • Ensuring process compliance and customer satisfaction

Your profile:

  • Completed training in the IT sector or relevant professional experience
  • Practical knowledge and experience in the IT sector
  • Very good German and good English skills
  • Enjoy customer service
  • Strong service orientation

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