Key Account Officer
vor 3 Wochen
We are seeking a highly motivated Key Account Officer to join our team at FLOCERT. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.
Key Responsibilities- Proactively manage a set of stakeholder accounts and develop trusted relationships across hierarchy levels
- Retail, grow and diversify the value delivered to our stakeholders and their customers
- Prepare customized service offers: Scope new customer inquiries, draft project outlines, including deliverables, timelines, and price quote
- Collaborate cross-departmentally and cross-organizationally to design, develop, and constantly improve solutions required to drive business outcomes for our stakeholders, working across internal teams
- Follow-up on account management processes to close deals and, jointly with other internal teams, to ensure projects are delivered on time, of quality and on budget.
- Support the optimisation of the strategic direction, structure and workflows of account management
- Facilitate stakeholder and customer workshops, business meetings and presentations
- University education in the fields of business, economics, marketing, communication, sales or related field
- 3+ years of related professional work experience in a customer-facing role, preferably in a complex global multi-stakeholder B2B environment or a fast-paced and performance-oriented environment
- Fluency in English, both verbal and written
- Work experience in international trade, certification/verification bodies, NGOs, or sustainability is desirable
- Excellent interpersonal and organisational skills, ability to work independently and collaboratively in a team
- Strong cross-functional project management skills and familiarity with different project management techniques
- Strong dedication towards customer service, customer experience, excellent communication skills, ability to negotiate and persuade
- Great team player with positive and pro-active attitude, creative thinking, analytical skills, and problem-solving aptitude
- Quick learner, passion for innovation, ability to identify customer needs, and ready to explore multiple areas at the frontiers of sustainability
- Familiarity with CSR, ESG, carbon credits, living income, and living wage topics is an advantage
- Attentiveness to detail, ability to think critically, and a reputation for taking initiative, setting goals, and getting things done
- Very good command of MS Office, experience with project management and/or customer relationship management tools
- Motivation for Fairtrade
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Remote work & flexible working hours
- Opportunities to make a meaningful impact
- Learning and development opportunities
- Chance for motivated staff to grow
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Key Account Officer
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Bonn, Nordrhein-Westfalen, Deutschland FLOCERT VollzeitJob Title: Key Account OfficerFLOCERT is seeking a highly motivated and experienced Key Account Officer to join our team. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.Responsibilities:Proactively manage a set of stakeholder...
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Key Account Officer
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Bonn, Nordrhein-Westfalen, Deutschland FLOCERT VollzeitJob Title: Key Account OfficerFLOCERT is seeking a highly motivated and experienced Key Account Officer to join our team. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.Responsibilities:Proactively manage a set of stakeholder...
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Bonn, Nordrhein-Westfalen, Deutschland FLOCERT VollzeitAbout the RoleWe are seeking a highly motivated and experienced Key Account Officer to join our team at FLOCERT. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.Key ResponsibilitiesProactively manage a set of stakeholder...
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Bonn, Nordrhein-Westfalen, Deutschland FLOCERT VollzeitAbout the RoleWe are seeking a highly motivated and experienced Key Account Officer to join our team at FLOCERT. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.Key ResponsibilitiesProactively manage a set of stakeholder...
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Bonn, Nordrhein-Westfalen, Deutschland FLOCERT VollzeitAbout the RoleWe are seeking a highly motivated Key Account Officer to join our team at FLOCERT. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.Key ResponsibilitiesProactively manage a set of stakeholder accounts and develop...
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Bonn, Nordrhein-Westfalen, Deutschland FLOCERT VollzeitAbout the RoleWe are seeking a highly motivated Key Account Officer to join our team at FLOCERT. As a Key Account Officer, you will be responsible for fostering and developing relationships with key stakeholders and customers, ensuring their needs are understood and satisfied.Key ResponsibilitiesProactively manage a set of stakeholder accounts and develop...
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