Healthcare Navigator for Military Families
vor 1 Monat
Are you looking for a fulfilling career in the healthcare industry? Do you have experience working with military families or in a medical administrative environment?
We are seeking a highly skilled Beneficiary Services Representative to join our team at Leidos, a leading provider of healthcare services to the US Department of Defense. As a Beneficiary Services Representative, you will play a critical role in ensuring that military families receive the high-quality care they deserve.
About the Job:
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
- Register TRICARE beneficiaries in the MHS Genesis system
- Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
- Provide basic claims assistance such as providing information on the status of claims
- Collect and record other Health Information into applicable systems
- Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
- Collect and report information on daily activities performed
- Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
- Maintain confidentiality and proper handling of Protected Health Information
- Provide remote support to Leidos BSRs at other sites
- Provide shadow support to new BSRs as needed
- Adhere to a business casual dress code
- Other duties as assigned
About You:
- High school diploma or GED required
- Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
- Must be a US Citizen
- Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1 clearance investigation
- Three years' cumulative experience in the following areas: Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment, Experience in a medical or clinical environment, Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims, Experience in a customer service environment
Benefits:
- Paid Time Off (PTO) package
- Ten paid federal holidays per year
- 401(k) retirement plan
- College tuition reimbursement
- On-the-job training
- Paid parental leave
- Paid disability leave
- Internal referral bonus program
Salary Range: $62,000 - $82,000 per year, depending on qualifications and experience
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