AI Chatbot Development Expert

vor 3 Wochen


Berlin, Berlin, Deutschland Omio Vollzeit

Company Overview

Omio is a rapidly growing travel technology company changing the way people travel. With over 27 million monthly users and 800 travel partners, we're expanding globally with a diverse team of more than 45 nationalities.

Salary

The estimated annual salary for this role is between €60,000 to €80,000, depending on experience and qualifications.

Job Description

We're seeking an experienced AI Chatbot Development Expert to join our chatbot team. As a key member, you'll design, develop, and maintain Omio's chatbot, ensuring seamless implementation of chatbot initiatives, enriching user experiences, and maximizing efficiency.

Main Responsibilities:

  • Collaborate with the chatbot team to enhance user engagement and satisfaction through continuous improvement and optimization of chatbot interactions.
  • Create and update chatbot content to ensure accuracy, relevance, and alignment with Omio's objectives.
  • Monitor user feedback and chatbot performance metrics to continuously optimize and improve chatbot performance.
  • Troubleshoot technical issues, especially when launching new features, and provide timely resolutions to minimize disruptions.
  • Help create and maintain documentation for chatbot development processes, including technical specifications and user guides.

Required Skills and Qualifications:

To succeed in this role, you'll need:

  • A minimum of 2+ years of professional experience in managing software tools, such as customer relationship management (CRM) systems, helpdesk platforms, or chatbot platforms.
  • Demonstrated talent and passion for technology, particularly in generative AI and its applications in computer science.
  • Proven ability to quickly learn and adapt to new technologies and software platforms.
  • Any background in customer service is a plus.
  • Excellent problem-solving skills with a proactive approach to troubleshooting and optimizing chatbot performance.
  • Effective communication and collaboration skills, with the ability to work well in a team environment.
  • Fluent English language skills are required; proficiency in additional languages is a bonus.

Benefits:

This role offers a competitive compensation package, flexible working arrangements, and the opportunity to work with a talented team in a dynamic and innovative environment.

What We Offer:

  • A collaborative and inclusive work environment.
  • Opportunities for career growth and professional development.
  • A chance to work on cutting-edge projects and technologies.
  • Flexible working arrangements to balance work and personal life.

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