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Airport Operations Manager

vor 1 Monat

Ralingen, Rheinland-Pfalz, Deutschland lux-Airport Vollzeit

Job Title: Terminal Supervisor

Job Summary:

We are seeking a highly skilled and experienced Terminal Supervisor to join our team at lux-Airport. As a Terminal Supervisor, you will be responsible for supervising, monitoring, and guiding the operations in the terminal, in collaboration with the Handler. You will be the first point of contact for passengers at the terminal and will intervene in case of increased activity, abnormal operations, or emergencies.

Responsibilities:

  • Supervise and monitor terminal operations, ensuring smooth and efficient passenger flow.
  • Collaborate with the Handler to ensure effective communication and coordination.
  • Provide exceptional customer service to passengers, addressing their queries and concerns.
  • Intervene in emergency situations, such as security incidents or medical emergencies.
  • Direct passengers to the appropriate contacts, such as airlines, customs, or police.
  • Monitor and transmit information on the operational status of the terminals.
  • Transmit instructions to the Info Desk on messages to be broadcast to passengers.
  • Transmit complaints to the relevant departments.
  • Participate in the management of exceptional events and operational hazards.
  • Prepare daily operating incident reports.
  • Organize and establish quality checks.
  • Participate in the integration of new employees.

Requirements:

  • Graduate degree (Bachelor) or equivalent experience.
  • 5 years of experience in the airport industry.
  • Fluency in French and English, both written and oral.

What We Offer:

  • A full-time contract with an attractive salary and fringe benefits.
  • A chance to work for an internationally-known and fast-growing Luxembourgish company.
  • A professional opportunity in the field of aviation, a high-tech sector.
  • A pleasant, dynamic, and motivating work environment, allowing you to flourish in your career.