IT Support Specialist
vor 4 Wochen
Are you looking for a new challenge in the IT sector? We are currently seeking a First Level Supporter to join our team at GULP – experts united in Düsseldorf. This permanent position offers a direct placement with a reputable company in the IT sector.
Key Responsibilities:
- Acceptance and qualification of customer inquiries and faults in the ticket system
- Service and customer-oriented support for business customers in the 1st level environment
- Continuous optimization of operating processes and structures
- Documentation of inquiries and fault reports
- Identification of problems and development of a proposed solution
- Creation and maintenance of customer-oriented information in the knowledge databases
Requirements:
- Successfully completed training or retraining in the IT sector or a comparable qualification
- First professional experience in 1st level support is an advantage
- Very good knowledge of the common Microsoft operating systems
- Good knowledge of German and English
- Basic willingness to work in shifts (e.g. in home office)
- Strong customer and solution orientation
- Good communication skills
- Initiative, quick comprehension and high willingness to learn
About GULP – experts united:
We are a trusted partner in the region, offering direct placement in attractive positions with reputable companies. Our team provides appreciative and trusting support throughout the entire placement process, including intensive preparation for the interview with our client. We offer a salary structure depending on qualifications and professional experience.
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