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Client Performance Manager

vor 2 Monaten


Hamburg, Hamburg, Deutschland Montblanc Vollzeit
Unlock Your Potential as a Client Performance Manager

At Montblanc, we're seeking a talented Client Performance Manager to join our team. As a key member of our organization, you'll play a crucial role in driving client-centricity and data-driven decision-making.

Key Responsibilities:
  • Design and maintain client dashboards to monitor key performance indicators (KPIs)
  • Respond to ad hoc client analytics requests from headquarters or local teams
  • Prepare reports for executive leadership to support client-centric and data-driven decision processes
  • Educate and evangelize key stakeholders across the organization on analytic tool adoption and KPI definitions
  • Work on analytic projects, including lead scoring with predictive models and attribution
  • Proactively identify new data points and opportunities for analysis to inform our client-centric transformation strategy
  • Support the team in troubleshooting database issues and improving data quality
  • Develop documentation to enable internal and external stakeholders to replicate or take on additional work
Requirements:
  • Degree in an analytical field or business with an analytical component
  • 4+ years of experience as a client insights manager or client data analyst, preferably in an agency or consulting environment
  • Proficiency in English
What We Offer:
  • An international environment with opportunities for growth and development
  • Flexible working hours
  • Site services, including a canteen, on-site café, and laundry service
  • Company sports and health programs
  • Discounted Urban Sports membership
  • Subsidized public transportation ticket
  • Employee car park and free charging stations for electric vehicles
  • Special conditions on Montblanc products and other Group brands
  • Employee benefits portal
  • 30 days' holiday
  • Regular events for employees
  • Further training opportunities

We're looking for a talented individual who is passionate about data-driven decision-making and client-centricity. If you're a strong communicator with a keen eye for detail, we'd love to hear from you.