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Hotel Operations Assistant

vor 2 Monaten

Regensburg, Bayern, Deutschland Accor Vollzeit

About Us

Accor, a leading international hotel group, is seeking a highly motivated and customer-focused individual to join our Front Office team at the 3*-Superior ibis Styles Hotel Regensburg.

Job Summary

We are looking for a dynamic and enthusiastic team player to provide exceptional service to our international guests. As a Front Office Team Member, you will be responsible for ensuring a smooth and efficient check-in and check-out process, managing guest reservations, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Become familiar with our hotel's operations and services to provide accurate information to guests.
  • Process guest arrivals and departures, including check-in, check-out, and room assignments.
  • Manage guest reservations, including room changes and cancellations.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Work collaboratively with other departments to ensure seamless service delivery.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements

  • Previous experience in the hospitality industry, preferably in a front office role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of hotel software systems.
  • Fluency in German and English languages.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a global hospitality leader.