Client Care Professional

vor 2 Monaten


Hamburg, Hamburg, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at DG timework GmbH. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their concerns.
  • Issue Resolution: Investigate and resolve customer complaints in a professional and courteous manner, ensuring a high level of customer satisfaction.
  • Product and Service Knowledge: Provide expert advice and guidance to customers on our products and services, highlighting their features and benefits.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell our products and services, increasing revenue and customer satisfaction.
  • Data Management: Maintain accurate and up-to-date customer information in our database, ensuring seamless communication and service delivery.
  • Team Collaboration: Work closely with other departments to resolve customer issues and improve overall customer experience.
  • Quality and Compliance: Ensure all customer interactions meet our high standards of quality and compliance, adhering to company policies and procedures.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Language Skills: Fluency in German, both spoken and written, is essential for this role.
  • Experience: Previous experience in customer service is desirable, but not essential (we welcome career changers and individuals with transferable skills).
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to empathize with customers and provide effective solutions.
  • Reliability and Teamwork: High level of reliability, with excellent teamwork and collaboration skills, and a positive attitude towards work.
  • Technical Skills: Basic computer skills and the ability to learn new systems and software quickly.
  • Flexibility: Willingness to work flexible hours, including weekends, as required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Training and Development: Comprehensive training and development opportunities, ensuring you have the skills and knowledge to excel in your role.
  • Work-Life Balance: A healthy work-life balance, with flexible working hours and opportunities for remote work.
  • Career Growth: Opportunities for career growth and advancement, within a dynamic and supportive team.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and employee recognition programs.


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