CX Insights Professional
vor 2 Monaten
We are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.
Key Responsibilities- Develop and Implement CX Strategy: Create and execute a comprehensive Customer Experience strategy that meets and exceeds the needs and expectations of our customers.
- CX Management Tool Implementation: Lead the implementation of the CX Management Tool (Qualtrics) to ensure seamless data collection and analysis.
- Customer Journey Mapping: Define customer journeys and individual measurement points at various touchpoints to gain a deeper understanding of our customers' experiences.
- Interdisciplinary Collaboration: Work closely with marketing, sales, product development, and customer service teams to ensure a seamless and consistent customer journey.
- Data Analysis and Insights: Analyze customer data, feedback, and relevant KPIs to evaluate the success of CX initiatives and derive action recommendations for continuous improvements.
- Research Project Coordination: Coordinate, execute, and analyze quantitative customer research projects to inform CX strategy and decision-making.
- CX Goal Communication: Communicate CX goals, progress, and insights to management and other relevant stakeholders.
- Master's Degree in Relevant Field: Successfully completed Master's degree in Psychology, Economics, or a comparable qualification.
- Professional Experience: At least 4 years of professional experience in the field of CX Management.
- Research Methodologies: Experience with quantitative and qualitative research methods (market research, analytics, user research, etc.).
- CX Management Tools: Proficient use of CX management and feedback tools (e.g., Qualtrics).
- B2C Customer Journeys: Extensive experience in developing B2C customer journeys in the e-commerce context and creating customer personas.
- Digital CX Improvement: Practical experience in improving the digital customer experience through dedicated collaboration with various departments and teams.
- KPIs and Analytics: Familiarity with using KPIs such as NPS, customer satisfaction ratings, analytics KPIs, etc.
- Additional Skills: Experience in customer service, marketing, and product development is a plus.
- Language Skills: Native-level German skills and excellent English skills, both written and spoken; additional European languages are advantageous.
-
SAP-Lösungsarchitekt für CX/CRM
vor 2 Wochen
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitBeschreibung der RolleWir suchen einen SAP-Lösungsarchitekten für CX/CRM, der sich auf die Analyse und Identifikation von Kundenbedarfen im Bereich SAP Customer Experience (CX) spezialisiert hat. Der Kandidat wird gemeinsam mit seinem Team Lösungskonzepte für Integrationsszenarien auf Basis von SAP Integration Suite entwickeln und...
-
Data Insights Professional, Amazon Advertising
vor 2 Wochen
Munich, Bayern, Deutschland Amazon Online Germany GmbH VollzeitJob Title: Data Insights Professional, Amazon AdvertisingAbout the Role:We are seeking a highly skilled Data Insights Professional to join our team at Amazon Advertising. As a key member of our Customer Success Team, you will work closely with sales, product, retail, and other Amazon business partners to analyze and improve advertisers' performance on...
-
Senior Customer Experience Manager
vor 2 Monaten
Munich, Bayern, Deutschland zooplus SE VollzeitAbout the RoleWe are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.Key ResponsibilitiesDevelop and Implement CX Strategy: Create and execute a...
-
Senior Customer Experience Manager
vor 2 Monaten
Munich, Bayern, Deutschland zooplus SE VollzeitAbout the RoleWe are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.Key ResponsibilitiesDevelop and Implement CX Strategy: Create and execute a...
-
SAP Lösungsarchitekt CX/CRM
vor 2 Monaten
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitBeschreibung der PositionWir suchen einen erfahrenen SAP Lösungsarchitekten für Kundenbeziehungen, der sich auf die Analyse und Identifikation von Kundenbedarfen im Bereich SAP Customer Experience (CX) spezialisiert hat. Der Kandidat wird als Teil unseres Teams arbeiten und gemeinsam mit Kollegen Lösungskonzepte für Integrationsszenarien auf Basis von...
-
SAP Lösungsarchitekt CX/CRM
vor 2 Monaten
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitBeschreibung der PositionWir suchen einen erfahrenen SAP Lösungsarchitekten für Kundenbeziehungen, der sich auf die Analyse und Identifikation von Kundenbedarfen im Bereich SAP Customer Experience (CX) spezialisiert hat. Der Kandidat wird als Teil unseres Teams arbeiten und gemeinsam mit Kollegen Lösungskonzepte für Integrationsszenarien auf Basis von...
-
SAP Lösungsarchitekt CX/CRM
vor 4 Wochen
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen SAP-Lösungsarchitekten, der unsere Kunden bei der Umsetzung von SAP-CX-Lösungen unterstützt. Als Teil unseres Teams wirst du die Kundenbedürfnisse analysieren, Lösungskonzepte entwickeln und die Umsetzung von Integrationsszenarien auf Basis von SAP-Integration Suite überwachen.Deine AufgabenAnalyse und...
-
SAP Lösungsarchitekt CX/CRM
vor 3 Wochen
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen SAP-Lösungsarchitekten, der unsere Kunden bei der Umsetzung von SAP-CX-Lösungen unterstützt. Als Teil unseres Teams wirst du die Kundenbedürfnisse analysieren, Lösungskonzepte entwickeln und die Umsetzung von Integrationsszenarien auf Basis von SAP-Integration Suite überwachen.Deine AufgabenAnalyse und...
-
SAP Lösungsarchitekt CX/CRM
vor 2 Wochen
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitBeschreibung der StelleWir suchen einen erfahrenen SAP-Lösungsarchitekten für unsere Kundenbeziehungen. Als Teil unseres Teams wirst du an der Analyse und Identifikation von Kundenbedarfen im Bereich SAP Customer Experience (CX) mitarbeiten. Du wirst Lösungskonzepte für Integrationsszenarien auf Basis von SAP Integration Suite entwickeln und...
-
SAP Lösungsarchitekt CX/CRM
vor 4 Wochen
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen SAP-Lösungsarchitekten, der unsere Kunden bei der Umsetzung von SAP-CX-Lösungen unterstützt. Als Teil unseres Teams wirst du die Kundenbedürfnisse analysieren, Lösungskonzepte entwickeln und die Umsetzung von Integrationsszenarien auf Basis von SAP-Integration Suite überwachen.Deine AufgabenAnalyse und...
-
SAP Lösungsarchitekt CX/CRM
vor 3 Wochen
Munich, Bayern, Deutschland Axians Digital Business Solutions GmbH VollzeitUnsere HerausforderungWir suchen einen erfahrenen SAP-Lösungsarchitekten, der unsere Kunden bei der Umsetzung von SAP-CX-Lösungen unterstützt. Als Teil unseres Teams wirst du die Kundenbedürfnisse analysieren, Lösungskonzepte entwickeln und die Umsetzung von Integrationsszenarien auf Basis von SAP-Integration Suite überwachen.Deine AufgabenAnalyse und...
-
Senior Customer Experience Manager
vor 1 Monat
Munich, Bayern, Deutschland zooplus SE Vollzeit{"title": "Customer Experience Manager", "description": "We are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it. You will take ownership of advancing our...
-
Senior Customer Experience Manager
vor 1 Monat
Munich, Bayern, Deutschland zooplus SE Vollzeit{"title": "Customer Experience Manager", "description": "We are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it. You will take ownership of advancing our...
-
Customer Experience Strategist
vor 1 Monat
Munich, Bayern, Deutschland zooplus VollzeitAbout zoopluszooplus is a leading online pet platform in Europe, dedicated to delivering moments of happiness to pet parents. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.Job DescriptionWe are seeking a skilled professional to join our Product Organization as part of the...
-
Customer Experience Strategist
vor 1 Monat
Munich, Bayern, Deutschland zooplus VollzeitAbout zoopluszooplus is a leading online pet platform in Europe, dedicated to delivering moments of happiness to pet parents. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.Job DescriptionWe are seeking a skilled professional to join our Product Organization as part of the...
-
Customer Experience Strategist
vor 1 Woche
Munich, Bayern, Deutschland zooplus VollzeitAbout the RoleWe are seeking a dedicated and strategic professional to join our Product Organization as part of the Customer Research & CX Insights Team. In this key role, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.Key Responsibilities:Develop and implement a comprehensive Customer Experience...
-
Data Insights Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Amazon Online Germany GmbH VollzeitJob Title: Analytics and Insight ProfessionalAmazon Advertising is seeking a highly skilled and motivated Analytics and Insight Professional to help scale our growing advertising business.About the RoleThe Analytics and Insight Professional will be a key member of the Customer Success Team at Amazon Advertising, working with sales, product, retail, and other...
-
Data Insights Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Amazon Online Germany GmbH VollzeitJob Title: Analytics and Insight ProfessionalAmazon Advertising is seeking a highly skilled and motivated Analytics and Insight Professional to help scale our growing advertising business.About the RoleThe Analytics and Insight Professional will be a key member of the Customer Success Team at Amazon Advertising, working with sales, product, retail, and other...
-
Data Insights Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Amazon Online Germany GmbH VollzeitJob Title: Analytics and Insight ProfessionalAmazon Advertising is seeking a highly skilled and motivated Analytics and Insight Professional to help scale our growing advertising business.About the RoleThe Analytics and Insight Professional will be a key member of the Customer Success Team at Amazon Advertising, working with sales, product, retail, and other...
-
Data Insights Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Amazon Online Germany GmbH VollzeitJob Title: Analytics and Insight ProfessionalAmazon Advertising is seeking a highly skilled and motivated Analytics and Insight Professional to help scale our growing advertising business.About the RoleThe Analytics and Insight Professional will be a key member of the Customer Success Team at Amazon Advertising, working with sales, product, retail, and other...
