User Support Specialist

vor 4 Wochen


Hannover, Niedersachsen, Deutschland agex IT gmbh Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen User Help Desk (m/w/d) für ein Projekt.

Aufgaben
  • Unser User Help Desk (m/w/d) wird selbstständig arbeiten und umfangreiche Rechte und Aufgaben im Front-Office haben.
  • Er wird vereinzelt persönlichen Support am Service-Tresen anbieten.
  • Er wird Ticketerstellungen und -bearbeitungen in klassischem Tickettool (Servicemanager) durchführen.
  • Er wird viele Erstlösungen im Front-Office durchführen (in der Gesamt-Abteilung liegt die Erstlösungsquote bei rd. 80%).
  • Er wird abteilungs- und bereichsübergreifende Zusammenarbeit im Rahmen der Incidentbearbeitung durchführen.
  • Er wird mitverantwortlich für die Erreichung des Servicelevels bzgl. Erreichbarkeit des Service-Centers (Mo. bis Fr. von 7 bis 19 Uhr im rollierenden Schichtsystem) sowie für das Erreichen der Erstlösungsquote sein.
  • Er wird vereinzelt Mitarbeit und Unterstützung bei Projektaktivitäten/Sonderaufgaben mit Bezug zum User Help Desk leisten.
Qualifikationen
  • Abgeschlossene EDV-Ausbildung oder Weiterbildung.
  • Mehrjährige Berufserfahrung im User-Help-Desk (First- / Second Level).
  • Fundierte Kenntnisse in Client/Server-Technologien.
  • Gute Kenntnisse in MS-Office, Notes und Microsoft Betriebssystemen.
  • Idealerweise Kenntnisse im Versicherungsumfeld.
  • Selbstständiges Arbeiten und schnelle Auffassungsgabe.
  • Überdurchschnittliche Serviceorientierung.
  • Bereitschaft zur Übernahme von Verantwortung.
  • Gutes Kommunikationsvermögen, Teamfähigkeit, hohe Belastbarkeit und Flexibilität.

Vertragsart: befristete Festanstellung/ANÜ.

Standort: Hannover.

Wir freuen uns auf Ihre Bewerbung unter Angabe der Referenznummer 3710.

Bei Fragen stehen wir Ihnen gerne zur Verfügung.

agex IT - Die Agentur für ExpertenIhre IT- und Engineering-Projekte. Unser Know-how. Professionell und sicher.



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