User Support Specialist
vor 4 Wochen
Wir suchen einen erfahrenen User Help Desk (m/w/d) für ein Projekt.
Aufgaben- Unser User Help Desk (m/w/d) wird selbstständig arbeiten und umfangreiche Rechte und Aufgaben im Front-Office haben.
- Er wird vereinzelt persönlichen Support am Service-Tresen anbieten.
- Er wird Ticketerstellungen und -bearbeitungen in klassischem Tickettool (Servicemanager) durchführen.
- Er wird viele Erstlösungen im Front-Office durchführen (in der Gesamt-Abteilung liegt die Erstlösungsquote bei rd. 80%).
- Er wird abteilungs- und bereichsübergreifende Zusammenarbeit im Rahmen der Incidentbearbeitung durchführen.
- Er wird mitverantwortlich für die Erreichung des Servicelevels bzgl. Erreichbarkeit des Service-Centers (Mo. bis Fr. von 7 bis 19 Uhr im rollierenden Schichtsystem) sowie für das Erreichen der Erstlösungsquote sein.
- Er wird vereinzelt Mitarbeit und Unterstützung bei Projektaktivitäten/Sonderaufgaben mit Bezug zum User Help Desk leisten.
- Abgeschlossene EDV-Ausbildung oder Weiterbildung.
- Mehrjährige Berufserfahrung im User-Help-Desk (First- / Second Level).
- Fundierte Kenntnisse in Client/Server-Technologien.
- Gute Kenntnisse in MS-Office, Notes und Microsoft Betriebssystemen.
- Idealerweise Kenntnisse im Versicherungsumfeld.
- Selbstständiges Arbeiten und schnelle Auffassungsgabe.
- Überdurchschnittliche Serviceorientierung.
- Bereitschaft zur Übernahme von Verantwortung.
- Gutes Kommunikationsvermögen, Teamfähigkeit, hohe Belastbarkeit und Flexibilität.
Vertragsart: befristete Festanstellung/ANÜ.
Standort: Hannover.
Wir freuen uns auf Ihre Bewerbung unter Angabe der Referenznummer 3710.
Bei Fragen stehen wir Ihnen gerne zur Verfügung.
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