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Technical Support Engineer

vor 2 Monaten


Würzburg, Bayern, Deutschland Infosim GmbH & Co. KG Vollzeit
About the Role

We are seeking a highly skilled Software Support Specialist to join our team at Infosim GmbH & Co. KG. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers and internal stakeholders.

Key Responsibilities
  • Provide in-depth technical support to customers and internal teams, resolving complex issues and bugs in a timely and professional manner.
  • Collaborate with cross-functional teams to identify and resolve technical issues, ensuring seamless delivery of our software solutions.
  • Develop and maintain technical documentation, knowledge base articles, and other resources to support the support team and customers.
  • Participate in the testing and validation of new software releases, ensuring high-quality delivery of our products.
Requirements
  • Strong technical background in computer science, physics, mathematics, or related fields.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and cross-functional teams.
  • Proficiency in network technologies, including IPv6, TCP/IP, routing, switching, MPLS, and SNMP.
What We Offer
  • Flexible working arrangements, including remote work options and flexible hours.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.