Customer Support Team Lead

vor 2 Monaten


Paderborn, Nordrhein-Westfalen, Deutschland Cargoboard GmbH & Co. KG Vollzeit
About the Role

The Customer Support Manager will be the primary point of contact for our customers, playing a crucial role in enhancing the overall Customer Experience.

Key Responsibilities
  • Ensure comprehensive customer assistance through various communication channels, including phone, email, and online platforms.
  • Collaborate with cross-functional teams to improve the Customer Journey and resolve customer complaints in a timely and professional manner.
  • Oversee the quality assurance of shipments and ensure that customer expectations are met.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell services.
Requirements
  • Completed commercial education or relevant work experience in customer-facing roles.
  • Strong customer orientation and conflict resolution skills.
  • Ability to work effectively in a team environment and provide guidance and support to junior team members.
  • Fluency in German language.
About Cargoboard GmbH & Co. KG

Cargoboard is a digital freight company dedicated to becoming the largest digital LTL freight forwarder in Europe by implementing customer-centric and digital processes.



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