Merchant Services Expert
Vor 3 Tagen
At Wolt, we are committed to providing a seamless onboarding experience for our merchants. As a Merchant Services team member with a focus on Data Validation, you will play a critical role in ensuring the accuracy and completeness of merchants' documents provided by the sales team.
Job SummaryWe are seeking an experienced professional to join our Merchant Services team as a Merchant Services Expert - Data Validation and Onboarding. In this role, you will be responsible for mastering the core functions of Merchant Services, including onboarding merchants and managing cross-functional communication internally as well as externally within the German market.
About the RoleThis is an exciting opportunity for someone who is passionate about data validation and merchant onboarding. You will be working closely with the sales team to ensure that all necessary documents are accurate and complete. Your attention to detail and ability to communicate effectively will be essential in ensuring a seamless onboarding experience for our merchants.
You will also be responsible for communicating across multiple teams within the organization to coordinate a seamless merchant onboarding and service experience. This includes educating German merchants on processes and protocols via forms, email, and phone. Additionally, you will monitor processes, track progress through Monday.com cases and other Wolt software, and learn and master our systems, tools, and processes.
Responsibilities- Ensure accuracy and quality of data and documents to support daily operations
- Be the expert and point of contact for the Merchant Team in regard to regulations and requirements
- Communicate across multiple teams within the organization to coordinate a seamless merchant onboarding and service experience
- Educate German merchants on processes and protocols via forms, email, and phone
- Monitor processes, and track progress through Monday.com cases and other Wolt software
- You have a positive attitude and an entrepreneurial spirit
- You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solving challenges
- You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
- You have one or more years of experience in sales, support, or account management
- You are comfortable working in fast-paced and demanding environments
- You are comfortable in setting and committed to achieving goals
- You are organized and meticulous with impeccable communication skills
- You are adept at prioritizing competing demands
- You have great attention to detail.
- You work well in both independent and diverse team environments
- You are up for a challenge while being comfortable as a team player.
- Fluent in German and English (C1 minimum) - any other language is a plus.
- A basic understanding of German legal forms and legal documentation is a plus
- Experience in gastronomy or the food industry is a plus
- Experience with Google Suite is a plus
- Cool office in Berlin
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- €60,000 per year
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks, coffee, and fruits in the office
- Urban Sports Club membership subsidy
- Weekly all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
- Subsidized Deutschlandticket (Germany Train Ticket)
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