Junior Application Support Specialist

vor 3 Wochen

Eggenfelden, Bayern, Deutschland UAI Vollzeit
About UAI

UAI is a leading provider of debt collection services for municipalities and private companies in Europe.

We specialize in identifying affected vehicle owners and recovering unpaid charges.

Job Description

We are seeking a Junior Application Support Engineer to join our team.

Key Responsibilities
  • Provide second-level support for our case management software
  • Troubleshoot and resolve application issues reported by users
  • Collaborate with the development team to identify and fix bugs
  • Monitor application performance and report issues
  • Assist in the deployment and configuration of software updates
  • Document support processes and maintain accurate records of issues and resolutions
  • Participate in training sessions to learn about application features and best practices
  • Support change management processes, including documenting changes, assessing impacts, and ensuring proper communication and implementation
  • Service Provider management, escalating issues to the provider
  • Provide on-call support as needed
Requirements
  • Successful study of (business)-IT; alternatively similar vocational training
  • Basic knowledge of SQL, databases, and scripting languages
  • Good communication and interpersonal skills
  • Experience in dealing with service providers
  • Affinity to business applications and processes
  • Process and solution-oriented way of working
  • English C1 language skills are mandatory
  • German and Romanian/Hungarian language skills will be a big advantage
What We Offer
  • Attractive salary and an open-ended employment contract
  • Trusted working hours and mobile working
  • You can work in our office near Munich, Budapest or Oradea
  • Further training and career opportunities
  • A versatile and varied area of responsibility in an innovative and high-growth international company
  • Responsible actions as well as direct cooperation with technical experts, and system partners
  • Free drinks
  • Many more benefits, depending on the location

We look forward to receiving a detailed application from you.

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