Reception Coordinator

About the Role:

We are seeking a highly skilled Reception Administrator to join our team at FedEx. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our visitors.

Key Responsibilities:

• Answer and direct incoming calls in a professional and courteous manner
• Manage the reception area, including greeting visitors and issuing visitor passes
• Register and sign in visitors, ensuring they are aware of our security procedures
• Receive and distribute incoming mail and packages
• Implement security briefings for visitors and suppliers

Requirements:

• Excellent German and English language skills
• Good planning and organizational skills
• Customer-focused behavior
• Experience in customer service or reception work is desirable
• Good verbal and written communication skills
• Ability to work independently and as part of a team
• Willingness to work flexible hours in two shifts (morning and afternoon)

What We Offer:

• A competitive salary (13 pay periods per year)
• A company-funded pension scheme
• Employee discounts with various partner companies
• A comprehensive training program to support your career development
• An Employee Assistance Program for you and your family in times of need
• Discounted shipping rates for employees
• Excellent career opportunities

Terms of Employment:

The position is classified in salary group II according to the collective agreement for the state of North Rhine-Westphalia.

Bring your ideas, individuality, and dreams to our global community. Feel at home where you work. Choose your career path - we're committed to investing in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

About Our Company:

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

About Our Philosophy:

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

About Our Culture:

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.