ServiceNow Technical Expert
vor 1 Woche
About the Role:
The Technical Consultant will receive directions from the Manager, Delivery Services or a Senior Technical Consultant and will also be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle. You will have the ability to work without constant direction or supervision and identify risks reporting them in a timely manner.
Key Responsibilities:
- Design, develop and implement Service Catalog workflows, ITIL processes, ITAM modules within ServiceNow platform and integrations with external systems.
- Implement technology specific best practices and standards.
- Design and develop extensions to ServiceNow data model in support of requirements towards AMDB and CMDB, SACM and other modules.
- Review and refine designs for usability, reviews testing scenarios and refines test cases to ensure application quality and works with users to review test results to ensure they meet expected results.
- Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging and testing using a mix of JavaScript and server-side Java.
- Produces and maintains detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
- Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results.
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