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As a Sales Development Representative at Grafana Labs, you will be a critical part of our Sales Development team, responsible for responding to inbound requests, understanding the needs of our users, and handing off the relationship to an Account Executive when appropriate. You will help develop engagement plans for acquiring new accounts, identify client opportunities, listen to client needs, discuss the impact of our technology, and highlight the benefits of GrafanaCloud and Grafana Enterprise.
Responsibilities:
- Manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities, and when to involve an Account Executive.
- Create and evolve customized email and social media strategies for outreach to prospects.
- Build rapport and long-term relationships with prospects.
- Track all activities in Salesforce.
- Maintain a solid understanding of competitors, open source ecosystem, and industry trends.
- Be comfortable making decisions and working as an autonomous member of a collaborative team.
- Work closely with the Sales Team on support and execution of account strategies.
- Identify key players within an account, researching and obtaining business requirements and OKRs.
- Create target user lists to engage accounts in your territory.
Requirements:
- Located in Germany.
- Fluent in English and German (written and spoken).
- Maintain a positive attitude in the face of criticism, rejection, or failure.
- Superior written and verbal communication skills, able to talk to and connect with all levels at an organization.
- Proven history of following through with goals and commitments.
- Quick learner, able to take initiative, excellent at problem solving.
- Insatiable sense of curiosity, always questioning and digging deeper for answers.
- Able to think strategically and tactically.
- Demonstration of success in a non-sales goal-oriented environment.
Interview Advice:
When interviewing, we're trying to determine if you would be successful as part of our team, if you will love working here and be a positive influence on your fellow colleagues, and if you will grow professionally and personally during your time here. We're looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Grafana Labs. Explore our community, the industry we operate in, what we offer, and how we set ourselves apart. During your interview, you'll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection.
In Germany, the OTE compensation range for this role is EUR 57,000 - EUR 60,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed. Compensation ranges are country-specific, and your recruiter will discuss your specific market's defined pay range and benefits at the beginning of the process.