Technical Support Specialist

vor 3 Wochen

Reutlingen, Baden-Württemberg, Deutschland Pylontech Vollzeit
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Pylontech. As a Technical Support Engineer, you will be responsible for providing technical support and guidance to customers on our energy storage solutions.

Key Responsibilities
  • Provide technical support and guidance to customers on our energy storage solutions, including battery technology, power conversion systems, and integration across various systems and operating conditions.
  • Design energy systems for customers in the pre-sales process and ensure after-sales support.
  • Perform remote and on-site system commissioning of the energy storage solutions.
  • Manage customer's technical questions and expectations to successfully install and commission systems.
  • Work with the product line technical team and suppliers to support the client, troubleshoot system failures, and investigate and create failure fault analysis reports to improve the product and processes.
  • Create written and multimedia technical and training documentation, including system documentation and single-line diagrams, and conduct customer training sessions.
  • Provide feedback to the R&D team to ensure growing product expertise.
Requirements
  • Bachelor's degree in a technical-related field.
  • Experience in C&I Battery solutions is preferred.
  • Knowledge and understanding of electrical design codes and standards.
  • Bilingual English/German speaking skills.
  • Strong interests in technology, renewable energy, and/or energy storage.
  • Strong customer orientation, coupled with good discipline, teamwork, and self-motivation.
  • Be willing to undertake frequent business travel.
  • Possession of a valid driving license.

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