IT Support Specialist
vor 1 Monat
We are a global IT support and managed services provider, partnering with major brands to deliver cost-effective IT solutions to our customers worldwide.
Our strict SLA model ensures that our customers receive reliable and efficient IT support services, reducing Enterprise IT costs and ensuring business continuity.
We offer a comprehensive range of IT services, including server maintenance and support, business continuity, managed services, professional services, infrastructure deployment, and Cloud/IAAS services.
Key Responsibilities- Manage spares inventory and ensure accurate stock levels in local warehouses and service partner warehouses.
- Conduct quarterly stock takes and handle spares deliveries to field engineers, service partners, and clients.
- Perform onsite minor break-fix hardware maintenance and conduct physical and logical audits for proactive sparing.
- Assist in investigating missing parts from stock counting and ensure all supported incidents or tickets are resolved within SLAs.
- Ensure all customer communication is prompt, professional, and reliable, and that all commitments made to customers are met or rescheduled with their knowledge and approval.
- Candidates must possess a college degree and have at least 7 years of experience in IT spare parts control and warehouse maintenance.
- Strong understanding of networking fundamentals and certification on various networking platforms is preferred.
- Ability to travel to TRT offices globally on an as-needed basis.
- Coordinate with field engineers and service partners for urgent part requirements onsite.
- Handle coordination and keep good working relationships with logistics and service partners/local vendors for urgent logistics sparing.
- Appropriate escalation to shift leader or field services team leader when necessary.
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit{"h1": "IT Field Support Engineer", "description": "At TRT Solutions Limited, we provide global IT support and managed services to ensure cost-effective IT solutions for our customers worldwide. Our strict SLA model ensures that our customers receive reliable and efficient IT support services. We offer a comprehensive range of IT services, including server...
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit{"h1": "IT Field Support Engineer", "description": "At TRT Solutions Limited, we provide global IT support and managed services to ensure cost-effective IT solutions for our customers worldwide. Our strict SLA model ensures that our customers receive reliable and efficient IT support services. We offer a comprehensive range of IT services, including server...
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IT Support Specialist
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit{"h2": "About Us ", "p": "At TRT Solutions Limited, we provide comprehensive IT support and managed services to businesses worldwide. Our strict Service Level Agreement (SLA) model ensures cost-effective IT solutions that meet our customers\u2019 needs. ", "ul": [{"li": "We offer a range of IT services, including server maintenance and support, business...
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit{"h2": "About Us ", "p": "At TRT Solutions Limited, we provide comprehensive IT support and managed services to businesses worldwide. Our strict Service Level Agreement (SLA) model ensures cost-effective IT solutions that meet our customers\u2019 needs. ", "ul": [{"li": "We offer a range of IT services, including server maintenance and support, business...
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited VollzeitAbout TRT Solutions LimitedWe are a global IT support and managed services provider with partnerships with major brands in the server, storage, and networking industries. Our strict SLA model ensures cost-effective IT solutions for our customers worldwide.Job SummaryWe are seeking a skilled IT Field Support Engineer to join our team. The successful candidate...
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit{"h2": "Job Summary", "p": "We are seeking a highly skilled IT Field Support Engineer to join our team at TRT Solutions Limited. As a key member of our global support team, you will be responsible for providing technical support and maintenance services to our customers worldwide. Your primary focus will be on ensuring the smooth operation of our...
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Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit{"h2": "Job Summary", "p": "We are seeking a highly skilled IT Field Support Engineer to join our team at TRT Solutions Limited. As a key member of our global support team, you will be responsible for providing technical support and maintenance services to our customers worldwide. Your primary focus will be on ensuring the smooth operation of our...