IT Support Specialist

vor 1 Monat


Saarbrücken, Saarland, Deutschland TRT Solutions Limited Vollzeit
About TRT Solutions Limited

We are a global IT support and managed services provider, partnering with major brands to deliver cost-effective IT solutions to our customers worldwide.

Our strict SLA model ensures that our customers receive reliable and efficient IT support services, reducing Enterprise IT costs and ensuring business continuity.

We offer a comprehensive range of IT services, including server maintenance and support, business continuity, managed services, professional services, infrastructure deployment, and Cloud/IAAS services.

Key Responsibilities
  • Manage spares inventory and ensure accurate stock levels in local warehouses and service partner warehouses.
  • Conduct quarterly stock takes and handle spares deliveries to field engineers, service partners, and clients.
  • Perform onsite minor break-fix hardware maintenance and conduct physical and logical audits for proactive sparing.
  • Assist in investigating missing parts from stock counting and ensure all supported incidents or tickets are resolved within SLAs.
  • Ensure all customer communication is prompt, professional, and reliable, and that all commitments made to customers are met or rescheduled with their knowledge and approval.
Requirements
  • Candidates must possess a college degree and have at least 7 years of experience in IT spare parts control and warehouse maintenance.
  • Strong understanding of networking fundamentals and certification on various networking platforms is preferred.
  • Ability to travel to TRT offices globally on an as-needed basis.
Disaster Recovery
  • Coordinate with field engineers and service partners for urgent part requirements onsite.
  • Handle coordination and keep good working relationships with logistics and service partners/local vendors for urgent logistics sparing.
  • Appropriate escalation to shift leader or field services team leader when necessary.

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