TRICARE Beneficiary Services Representative
Vor 5 Tagen
We are seeking a highly skilled Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.
Key Responsibilities- Beneficiary Education and Enrollment Services
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
- Register TRICARE beneficiaries in the MHS Genesis system
- Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
- Customer Service and Support
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
- Administrative Tasks
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
- Provide basic claims assistance such as providing information on the status of claims
- Collect and record other Health Information into applicable systems
- Communication and Collaboration
- Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
- Collect and report information on daily activities performed
- Compliance and Confidentiality
- Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
- Maintain confidentiality and proper handling of Protected Health Information
- Education and Experience
- High school diploma or GED
- Three years' cumulative experience in the following areas:
- Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- Experience in a medical or clinical environment
- Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
- Experience in a customer service environment
- Skills and Abilities
- Be eligible for and maintain ADP IT/III clearance access level
- Be fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
As a Beneficiary Services Representative Floater at Leidos, you will have the opportunity to work with a dynamic team and make a meaningful impact in the lives of TRICARE beneficiaries. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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TRICARE Beneficiary Services Representative
Vor 6 Tagen
Kaiserslautern, Rheinland-Pfalz, Deutschland Leidos VollzeitJob SummaryWe are seeking a highly skilled Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesBeneficiary Education and Enrollment ServicesVerify...
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TRICARE Beneficiary Services Representative
Vor 7 Tagen
Kaiserslautern, Rheinland-Pfalz, Deutschland Leidos VollzeitJob SummaryWe are seeking a highly skilled Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.Key ResponsibilitiesBeneficiary Education and Enrollment ServicesVerify...
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