IT Support Specialist

vor 2 Wochen

Ulm, Baden-Württemberg, Deutschland AVASO Technology Solutions Vollzeit
About AVASO Technology Solutions

We are a global organization providing IT services to clients across multiple industries. Our team is seeking an IT Support Specialist to join our global organization.

Job Summary

The IT Support Specialist will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Key Responsibilities
  • Provide technical support as a point of contact for IT for the site
  • End-user desktop, laptops, office IT with smart hand support for network and servers
  • Installation support for various software on end-user systems and servers when required
  • Off-boarding support, collecting IT assets and sanitizing IT assets and keeping them in stock
  • Executive / VIP support
  • Coordination and remote hand support to back-end team for Network & server smart hand support
  • IP phone, Video conference support, Level 1 Multi-function Printers support
  • Supporting mid-range servers
  • Supporting network devices such as switches, routers, Wireless Aps with the help of back-end team
  • Handing tickets on Service-now or a similar ticketing system
  • Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint
  • Troubleshooting MS Office 365 issues for end-users
  • Coordinate external vendors when engaged for support
  • Work independently and coordinate in-house IT projects
Requirements
  • Bachelor's degree or equivalent in Computer Science or related field
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
  • Adaptable and flexible in a fast-changing industry and work environment
  • Willing to work off-hours and weekends when required for projects or emergency support
What We Offer

AVASO Technology Solutions offers an excellent growth opportunity with a strong global company and good money.

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