German Speaking Customer Support Specialist

vor 4 Wochen

Dortmund, Nordrhein-Westfalen, Deutschland Patrique Mercier Recruitment Vollzeit
Patrique Mercier Recruitment Opportunity

We are seeking a highly skilled German Speaking Customer Support Representative to join our team in Greece. As a key member of our support team, you will be responsible for providing exceptional customer service to German-speaking customers through various channels.

Key Responsibilities
  • Act as the primary point of contact for German-speaking customers, providing accurate information and efficiently resolving inquiries.
  • Maintain high customer satisfaction through friendly and professional interactions, ensuring a positive experience for our clients.
  • Document customer interactions and feedback accurately in our system, enabling us to continuously improve our service quality.
  • Collaborate with team members to enhance service quality and the overall customer experience, fostering a culture of excellence.
  • Stay up-to-date on product knowledge and company policies to effectively assist customers and provide solutions to their queries.
  • Adhere to established processes to ensure quality service delivery, upholding our high standards.
Requirements
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer support is advantageous, but not mandatory.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Problem-solving mindset with a focus on customer satisfaction, ensuring that every interaction is a positive one.
  • Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines.
  • Familiarity with customer service platforms and software, with a willingness to learn and adapt.
  • Reliable internet connection and a suitable home office environment, enabling you to work efficiently and effectively.
  • Positive attitude and eagerness to learn, with a passion for delivering exceptional customer service.
  • Flexibility to work various shifts as required, demonstrating your adaptability and commitment to the role.
Benefits
  • Private Health Insurance, ensuring your well-being and peace of mind.
  • Training & Development opportunities, enabling you to grow and develop your skills.
  • Performance Bonus, recognizing and rewarding your achievements.
  • 2 Extra Salaries Per Year, providing financial stability and security.
  • Fully Paid Training, equipping you with the knowledge and skills required for success.
  • Great Salary, reflecting your value and contribution to the team.
  • Fully Paid Relocation Package, supporting your transition to Greece and ensuring a smooth start.

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