Technology Lead

vor 1 Woche

Munich, Bayern, Deutschland ITL Germany Vollzeit
About the Role

We are seeking a highly skilled Technology Lead to join our team at ITL Germany. As a key member of our organization, you will play a crucial role in driving our digital transformation initiatives and ensuring the successful delivery of our software development projects.

Key Responsibilities
  • Interface with key stakeholders to understand project requirements and deliverables.
  • Apply technical expertise across the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design.
  • Lead the creation of high-level design artifacts and deliver high-quality code deliverables for modules.
  • Oversee validation for all types of testing and support activities related to implementation, transition, and warranty.
  • Collaborate with the team to ensure the successful delivery of projects and the continuous improvement of our processes.
Requirements
  • A minimum of 5 years of experience in IT retail or tech support roles, with a preference for Microsoft technologies expertise.
  • Strong technical writing skills and familiarity with Microsoft Office Applications.
  • Experience troubleshooting VoIP call quality issues and strong networking experience with underlying technologies such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
  • Experience working with Windows Server, Active Directory, and on-premises Session Border Controllers.
  • Knowledge of Microsoft technologies, particularly Skype for Business and Microsoft Teams.
  • Knowledge of Teams voice calling plans and subscription offerings.
  • Previous experience deploying, administering, and/or supporting Enterprise Unified Communications solutions.
  • Ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.
  • Ability to effectively communicate technical issues to sometimes non-technical customers and business executives.
Desirable Certifications
  • Microsoft Certified: Teams Administrator Associate
  • Microsoft Certified: Teams Support Engineer Specialty
  • Microsoft Certified: Collaboration Communications Systems Engineer Associate
Preferred Skills
  • VoIP troubleshooting and network technology expertise.
  • In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.
  • Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.
  • Extensive experience with Windows-based operating systems and applications.
  • Strong troubleshooting and customer-facing IT support capabilities.
Personal Qualities
  • High analytical skills.
  • A high degree of initiative and flexibility.
  • High customer orientation.
  • High quality awareness.
  • Excellent verbal and written communication skills.
About ITL Germany

ITL Germany is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

We are committed to embracing diversity and creating an inclusive environment for all employees. ITL Germany is proud to be an equal opportunity employer.

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