Client Relations Supervisor

vor 2 Monaten

Berlin, Berlin, Deutschland Bela Living GmbH Vollzeit

Bela Living GmbH is a newly established enterprise dedicated to offering high-quality and stylish furniture at competitive prices. With our brands such as Bellabino, Bellamio, Skølm, and STEELSON, we strive to create beautiful living spaces for everyone.

We emphasize community and uphold values such as creativity, integrity, continuous learning, mutual respect, accountability, and trust.

We are in search of individuals who are enthusiastic about enhancing our customer service experience. As a Client Relations Supervisor, you will serve as the primary point of contact for our clientele, guiding them through various communication channels including email, live chat, and phone.

If ensuring customer satisfaction is your foremost goal, you may be the ideal candidate for our team.

Key Responsibilities
  • Act as a pivotal figure in guaranteeing customer satisfaction by being the main contact person within our customer service team.
  • Provide exceptional service to customers across all communication platforms.
  • View challenges and complaints as opportunities to enhance customer happiness.
  • Refine processes to deliver outstanding service and foster long-term customer loyalty.
Required Qualifications
  • Proven customer orientation and experience in customer interactions.
  • Ability to adapt to diverse customers and communication channels.
  • Proactive in initiating improvements and capable of working both independently and collaboratively.
  • Strong computer skills and fluency in written and spoken German.
What We Offer
  • Be part of a new project from its inception.
  • Enjoy creative freedom to influence product development and contribute to the company's success.
  • Participate in team events and activities to celebrate achievements.
  • Experience a friendly and supportive work environment with additional benefits.
  • Benefit from a convenient location with excellent transportation access.

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