CIC Workforce Manager
Vor 5 Tagen
We are seeking a highly skilled and experienced professional to join our Customer Services team at the Grasbrunn location as a CIC Workforce & BI Manager DACH (f/m/d).
Job Scope and Main ResponsibilitiesThe successful candidate will be responsible for supporting the CIC to successfully meet performance targets and optimizing the usage of resources. This will involve driving sustainable and cost-efficient operations with a focus on best-in-class customer satisfaction.
Key Responsibilities- Support the CIC to meet performance targets and optimize resource usage
- Drive sustainable and cost-efficient operations with a focus on customer satisfaction
- Understand customer needs and preferences
- Develop and implement strategies to improve customer experience
- Collaborate with cross-functional teams to achieve business objectives
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
- Develop and implement process improvements to increase efficiency and productivity
The ideal candidate will have a graduate calibre with a relevant qualification in a business-related discipline or equivalent. Fluency in German and English is essential, and professional membership of a relevant body such as the Institute of Customer Service is desirable.
What We OfferAs a valued member of our team, you will have the opportunity to work with a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. You will be part of a dynamic and innovative organization that is committed to enabling people to "see more and be more" through our innovative designs and lens technologies.
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