Network Operations Specialist

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit

Colt Technology Services provides network, voice, and data centre services to thousands of businesses worldwide, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Job Summary

As a Network Operations Specialist, you will provide 24/7 first and second-level technical support to customers globally. This may include network monitoring, fault resolution, and the provision of bespoke charged solution support and management.

Key Responsibilities
  • Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.
  • Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
  • Build and maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain a clear and accurate record of events throughout a fault duration utilizing Colt's Remedy-based Fault Management System and provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
  • Identify, plan, and implement solutions for re-occurring problems on IP and Ethernet networks.
  • Generate technical reports for customer RFO/RCA requests.
  • Manage software upgrades in coordination with vendor and Colt teams involved.
Requirements

Direct experience in Layer 1-2-3 services and technologies, including but not limited to:

  • Understanding of IP fundamentals and various protocols, including BGP, EIGRP, OSPF, ISIS.
  • Working experience with implementing, diagnosing, and troubleshooting IP access, MPLS, and VPN solutions across a pan-European network.
  • Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across backbone networks.
  • Knowledge of LAN (Ethernet) based products.
  • Experience of UNIX-based applications and troubleshooting tools such as Telnet, FTP, TFTP, Traceroute.
  • Experience of one or more of the following network management and support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor-Specific Element Managers.
  • Experience in working with global providers, NOC, and Field operators for technical issues.
  • Knowledge or experience with interfacing into Optical and Ethernet-based networks would be advantageous.
  • Fluent in German.
What We Offer

Colt Technology Services is a growing business that is investing in its people. We offer skill development, learning pathways, and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work-life balance.

Some benefits include:

  • Flexible working and relaxed dress code.
  • Two days annually to spend on volunteering opportunities.
  • Pension and insurance options.
  • Access to a virtual business school for ongoing learning.
  • Business mentoring.
  • Discounts with local hospitality and retail providers.

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt Technology Services an inclusive and supportive workplace.

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