Sales Support Specialist

Vor 7 Tagen


Ratingen, Nordrhein-Westfalen, Deutschland DKV Mobility Vollzeit
About the Role

We are seeking a highly organized and detail-oriented individual to support our Telesales team in various administrative tasks.

Key Responsibilities
  • Coordinate and manage office staff and telesales agents
  • Support Telesales team managers with organizational tasks
  • Act as the primary point of contact for telesales agents in administrative matters
  • Process and follow up on applications from interested parties
  • Optimize workflows and improve efficiency
  • Provide guidance on commercial and bank information
  • Assist with the procurement of SEPA mandates and collateral
  • Process clarification cases and customer inquiries
  • Conduct CRM research, point system, and duplicate checks
  • Ensure the processing of leads, lead submissions, and preliminary inquiries
  • Support sales management in creating statistics
  • Ensure compliance with guidelines and report to superiors
  • Support DKV FLEET VIEW with tasks such as box ordering, contract confirmations, and ticket creation
Requirements
  • Qualified commercial training
  • High affinity for sales and initial experience in sales
  • Service-oriented and willing to provide service
  • Open and positive communication behavior
  • Excellent knowledge of MS Office products
  • Good knowledge of English
  • Good understanding of numbers and abstraction skills
  • Ability to work in a team and demonstrate initiative and commitment
About DKV Mobility

We are a team player and believe that we are only successful together. We offer a diverse and inclusive work environment, comprehensive company health management, and flexible working hours. We are committed to work-life balance and support our employees in their development. We are a certified employer and regularly receive awards from independent institutes.

We are a leading provider of sustainable products and services in our industry and are committed to reducing the carbon intensity of our fleet by 30% by 2030 compared to 2019. We offer a modern learning environment and opportunities for professional growth.



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