Technical Service Advisor
vor 2 Wochen
We are seeking a highly skilled Technical Service Advisor to join our Global Services team in Hilden, Germany. As a Technical Service Advisor, you will play a critical role in providing expert technical support to our dealerships and customers worldwide.
Key Responsibilities:- Act as a front-of-house advisor, representing BRP globally by providing efficient expert advice, performing technical, mechanical, and electrical diagnostics, and answering dealer inquiries quickly, focusing on right the first time and reflecting our quality service pledge.
- Provide technical solutions to dealership technicians and support other departments, such as warranty and customer care teams.
- Guide dealers on best practices related to BRP policy, processes, and guidelines.
- Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries, all while building and maintaining our dealer relationships.
- Represent BRP and build relationships by participating in events.
- Highlight issues quickly, identify and escalate emerging issues or trends, and represent your sector to continuously and proactively improve and optimize our support services.
- Must speak English and German.
- Basic technical degree or any relevant qualification in powersport, automotive, marine, or small engine mechanics.
- At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.
- Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory.
- Ability to navigate and understand electronic parts catalogs, engineering drawings, and bill of materials.
- Excellent written and verbal communication skills; ability to articulate thoughts, ideas, and technical terminology.
- Ability to adapt easily to different circumstances, individuals, situations, and working in a multicultural environment.
BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; it's about the journey.
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