Senior Payments Strategist

vor 4 Wochen

Berlin, Berlin, Deutschland Delivery Hero Vollzeit
Job Title: Senior Specialist, Global Payments Acceptance

We are seeking a highly skilled Senior Specialist to join our team and drive the optimization and improvement of the overall user payment experience across various markets. As a key member of our payments team, you will focus on ensuring seamless acceptance and success across all payment methods, including subscriptions and emerging payment channels.

Key Responsibilities:
  • Payment Performance & Optimization: Analyze payment performance data to identify opportunities for optimization, particularly around key metrics like Authorization Rates (AR), Success Rates (SR), and Conversion Rates (mCVR). Proactively drive initiatives to enhance these metrics across all payment channels, including subscriptions and emerging channels.
  • Stakeholder Management: Engage with senior leadership and collaborate with cross-functional teams across regions and centers to align on payments-related goals, initiatives, and strategies. Act as a liaison between central teams, regional teams, and external partners to ensure successful delivery of payment enhancements.
  • Business Operations Oversight: Oversee regional and local payments operations to ensure adoption of best practices and consistent execution across markets. Provide strategic input without direct execution responsibility, focusing on continuous performance improvements.
  • Payment Integration & Expansion: Support the rollout of new payment methods, features, and system enhancements. Coordinate with cross-functional teams to ensure seamless integration and alignment with business objectives.
  • Process & Prioritization Management: Lead the process of aligning and prioritizing payments integration needs across various regions, ensuring that the most impactful initiatives are delivered in a timely manner.
  • Issue Troubleshooting & Resolution: Monitor payment systems and processes for potential issues and work closely with internal teams and external partners to resolve them. Lead efforts to quickly troubleshoot and mitigate any payment disruptions or inefficiencies.
  • Market & Performance Benchmarking: Regularly assess market trends and performance metrics to ensure the company's payment offerings remain competitive and aligned with industry best practices. Propose improvements and enhancements based on data-driven insights.
Qualifications:
  • Experience: 5+ years of experience in payments, with a strong emphasis on payment acceptance, payment operations, or PSP integrations.
  • Technical Understanding: Deep understanding of the payments ecosystem, including payment authorization processes, payment methods, and operational flows related to online payments.
  • Cross-functional Collaboration: Strong ability to work across regions and teams, collaborating with technical, product, and business teams to deliver high-impact initiatives.
  • Problem-Solving Skills: Excellent ability to analyze and resolve complex payment issues, often requiring collaboration with external partners and internal stakeholders.
  • Market Awareness: Understanding of global and regional payment trends, regulatory requirements, and best practices, especially in high-growth markets.

We are an equal opportunities employer and welcome applications from diverse candidates. At Delivery Hero, we believe in fostering a culture of inclusion and diversity, and we are committed to creating a workplace where everyone feels valued and respected.

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