Fuel Cell Field Service Technician
Vor 6 Tagen
About the Role
Cummins Inc. is seeking a skilled Fuel Cell Field Service Technician to join our team. As a key member of our service team, you will be responsible for providing expert technical support to our customers in the field.
Key Responsibilities
- Diagnose and perform complex repairs on Fuel Cells and components at customer sites using specialized tools and following documented procedures.
- Engage with customers professionally, ensuring prompt and efficient service that meets their needs.
- Conduct preventative maintenance on Fuel Cell products according to documented schedules and standards.
- Identify and prepare required parts and tools for repairs, ensuring all work is performed efficiently and accurately.
- Evaluate and escalate unresolved issues to senior Field Service Technicians or a supervisor for further assistance.
- Complete all necessary documentation, including service worksheets, timesheets, warranty claims, and quality documents, either manually or through business systems.
- Maintain service vehicles and tools, ensuring they are clean, well-organized, and in good working condition.
- Adhere to Health, Safety, and Environmental policies, procedures, and legislation, promptly reporting any issues or incidents to site management and supervisors.
Requirements
- Apprentice Certified / Electrical Technician
- Current relevant electrical certification
- Basic field service experience with a focus on electrical and mechanical products, including knowledge of both high voltage and low voltage systems.
- Experience in customer service and the ability to build strong customer relationships by delivering customer-focused solutions.
- Proficiency in electrical and mechanical repairs, along with a good understanding of diagnostics and the use of electronic service tools.
- Strong communication skills in both English and German, capable of conveying clear and effective information tailored to diverse audiences.
- Competency in using MS Office applications for documentation and reporting, along with experience in following health and safety protocols.
- Valid drivers license with experience in maintaining service vehicles and tools for optimal performance and cleanliness.
About Cummins Inc.
Cummins Inc. is a global power leader that designs, manufactures, distributes and services diesel and natural gas engines and related technologies, including fuel cells, electric and hybrid powertrains, and filtration systems.
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