Customer Support Representative for a Leading IT Company
vor 2 Wochen
What We're Looking For:
We're seeking a skilled Customer Support Representative to join our team at Teleperformance Greece. As a customer-facing representative, you'll be the first point of contact for our clients, providing top-notch support and resolving issues efficiently.
Responsibilities:
As a Customer Support Representative, you'll be responsible for:
• Communicating with customers via phone, chat, and email to resolve their queries and concerns
• Tracking and following up on cases to ensure they're closed in a timely and efficient manner
• Maintaining high customer satisfaction by providing excellent service and support
• Providing troubleshooting assistance for mobile devices, including mobile phones, tablets, and other hardware
• Assisting customers with account management and password security
• Escalating unresolved cases to 2nd level support interaction experts
Requirements:
To be successful in this role, you'll need:
• Fluency in German
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology
• Excellent communication and problem-solving skills
• Prior customer support experience is an advantage
What We Offer:
We're committed to providing a supportive and inclusive work environment, offering:
• Competitive monthly salary and bonuses
• Comprehensive training and development opportunities
• Health insurance and other benefits
• State-of-the-art facilities and equipment
• The chance to work with a diverse team and contribute to a dynamic company
Relocation Support:
We're happy to support your relocation to Greece, covering your flight expenses, providing hotel accommodation, and helping you find an apartment.
Join Our Team:
At Teleperformance Greece, we're passionate about providing exceptional customer experiences. If you're a skilled customer support professional looking for a new challenge, we'd love to hear from you.
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