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Customer Service Representative for Railway Stations
vor 2 Monaten
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Railway Stations. As a key member of our DB InfraGO AG team, you will be responsible for providing exceptional customer service and support to our passengers at various railway stations.
Your Key Responsibilities:
- Provide customer-oriented service and support to passengers at railway stations, ensuring a positive and seamless travel experience.
- Assist passengers with information and inquiries, and provide guidance on train schedules, routes, and fares.
- Collaborate with our 3-S-Zentrale team to ensure the safe and efficient operation of the railway network, particularly during disruptions or special events.
- Identify and address any issues or concerns at the station, such as cleanliness or vandalism, and report them to the relevant authorities.
- Take proactive steps to resolve minor issues and improve the overall passenger experience.
- Plan and coordinate your shifts with our team, and suggest opportunities for additional support during peak events or periods.
Your Profile:
- You have a completed vocational training or extensive experience in a customer-facing role, preferably in the transportation industry.
- You possess excellent German language skills and can provide clear and concise information to passengers in English.
- You are a service-oriented individual who prioritizes customer needs and remains professional under pressure.
- You are proactive and able to resolve issues efficiently, with strong communication skills to coordinate with various stakeholders.
- Having a valid driving license (Class B) is an asset, enabling you to respond quickly to situations that require your presence at the station.
