Aktuelle Jobs im Zusammenhang mit Edge Critical Environments Engineer - Munich, Bayern - Microsoft
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Edge Critical Environments Engineer
vor 2 Monaten
Overview
In alignment with our Microsoft values, we are dedicated to fostering an inclusive workplace for all employees, positively influencing our culture daily. We seek a CO+I Edge Critical Environments Field Service Engineer (CE FSE).
Microsoft's Cloud Operations & Innovation (CO+I) serves as the backbone of our cloud services. As a CO+I Edge CE FSE, you will play a crucial role in delivering the essential infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is committed to the personal and professional growth of all employees, offering training and development opportunities such as Career Rotation Programs, Diversity & Inclusion training, and professional certifications.
Our infrastructure encompasses a vast global portfolio of over 100 datacenters and 1 million servers, managed by a team of experts dedicated to supporting services for more than 1 billion customers and 20 million businesses across 90 countries.
With a strong focus on environmental sustainability and optimization, we continuously evolve our datacenter design and operations to meet the dynamic business demands that position Microsoft as a premier cloud provider.
Qualifications
Required Qualifications:
- High School Diploma or equivalent AND industry experience in a datacenter or other critical environment facility, OR industry experience coupled with relevant college coursework.
Background Check Requirements:
Candidates must meet Microsoft, customer, and/or government security screening requirements for this role, which include specialized security screenings:
- Microsoft Cloud Background Check: This position requires passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Experience with Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services.
- Experience in managing large-scale CE projects.
- Familiarity with the operation of IT infrastructure (Servers, SANs, Networking, etc.).
Responsibilities
Data Center Operations
- Ensure compliance with data center business units and service-level policies for Edge Critical Environments (CE).
- Collaborate with relevant teams and resources to execute CE tasks or projects.
- Manage CE programs related to your area of responsibility.
- Review and provide insights on Edge contract processes, contract language, and supporting documentation.
- Deliver new Edge Datacenters in partnership with our collaborators by providing onsite expertise and evaluations.
- Adhere to safety and security policies and procedures, reporting any safety or security concerns immediately.
- Participate in the Root Cause Analysis (RCA) process as necessary.
Service Delivery
- Maximize Critical Environment (CE) availability in collaboration with our landlord partners at Edge facilities.
- Oversee daily operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
- Reduce high-impact and human-error related incidents in Critical Environment (CE) year over year.
- Serve as an escalation point for all facilities-related issues within our leased datacenters.
- Coordinate, plan, schedule, and supervise on-site CE audits and compliance verification as needed.
- Ensure the delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLAs.
- Establish and enhance strong working relationships with our Engineering Groups (EGs) and landlord partners.
- Collaborate with regional and global peers to share and develop best CE practices across the entire EDGE portfolio.
Data Center Work Environment
- Share best CE practices and assist others in learning roles, processes, and procedures.
- Provide mentorship across data centers for CE-specific expertise.
- Seek training opportunities that align with business interests and personal career goals.
- Propose methods for reducing maintenance risks and accommodate scheduling needs.
- Suggest improvements in implementation based on a thorough understanding of processes.
- Contribute to a positive team environment by adopting and sharing best practices.
- Actively participate in team meetings and cross-disciplinary collaborations within the service team.
Ownership
- In alignment with management priorities, hold yourself accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, and customer service).
- Support the escalation of issues to the appropriate owner.
Other
- Embody our values and principles.
Benefits and perks may vary depending on the nature of your employment with Microsoft and the country where you work, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.
