Electron Microscope Specialist
Vor 6 Tagen
As a Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific, you will be responsible for performing on-site installation, servicing, and repair of complex equipment. Your tasks will include remote and on-site troubleshooting, repair, and installation of our TEM Electron Microscope portfolio, providing on-site training relative to maintenance and basic operation, and keeping track and maintaining local spare parts inventory.
Key Responsibilities
- Perform remote and on-site troubleshooting, repair, and installation of our TEM Electron Microscope portfolio
- Provide on-site training relative to maintenance and basic operation
- Keep track and maintain local spare parts inventory
- Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer's satisfaction
- Actively monitor the status of customer contracts. Track and schedule on-site PM visits.
- Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders, and Quotes.
Requirements
- Bachelor's degree in a technical or scientific field (engineering or physics) is required.
- Graduates must have knowledge of Electron Microscope. A full TEM Electron Microscope education is equivalent to the BS degree.
- 5+ years of service experience in a related scientific, technical, and/or customer-facing role desired.
- Must demonstrate excellent judgment in customer relations and in managing company resources.
- Strong proficiency in instrument systems technology to include electrical, mechanics, chemistry, and software technology.
- Experience with electronics, pneumatic, and hydraulic systems.
- Fluent in English and preferably German.
- Ability to travel internationally up to 30% depending on place of residence.
About Thermo Fisher Scientific
We are an innovative, forward-looking organization with outstanding career and development prospects and an exciting company culture which stands for integrity, intensity, and innovation. The role comes with a competitive salary plan, company pension scheme, company car, and further employee benefits.
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