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Customer Service Lead

vor 2 Monaten


Koblenz, Rheinland-Pfalz, Deutschland Trans Regio Deutsche Regionalbahn GmbH Vollzeit
Job Description

**About Us**

Trans Regio Deutsche Regionalbahn GmbH is a leading regional transportation company in Germany, operating under the Transdev umbrella. We pride ourselves on providing safe and comfortable transportation to over 211 million passengers annually.

**Job Summary**

We are seeking a highly motivated and experienced Customer Service Lead to join our team. As a key member of our customer-facing department, you will be responsible for leading our customer support team and ensuring exceptional customer experiences.

**Key Responsibilities**

  • Lead and manage a team of customer support representatives to ensure excellent customer service
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experiences across all touchpoints
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide training and coaching to customer support representatives to enhance their skills and knowledge

**Requirements**

  • Proven experience in customer service leadership or management
  • Excellent communication and interpersonal skills
  • Ability to analyze customer feedback and develop strategies for improvement
  • Strong leadership and team management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

**What We Offer**

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

**If You're the Right Fit**

We're looking for a customer-focused and results-driven individual who is passionate about delivering exceptional customer experiences. If you're a natural leader with a talent for building strong relationships and driving business results, we'd love to hear from you.