E-Commerce Customer Support Representative

Vor 7 Tagen


Frankfurt am Main, Hessen, Deutschland VanSprint GmbH Vollzeit
About VanSprint GmbH

VanSprint GmbH is a dynamic e-commerce company specializing in e-bikes and bicycles.

We are passionate about combining our love for bikes with e-commerce to make e-bikes more accessible to people across the Netherlands and Belgium. Our webshop has been successful in navigating the ups and downs of the bicycle industry, thanks to our dedicated team.

Job Description

This role involves providing exceptional customer service as an employee in the Dutch market's customer support/call center. You will be responsible for supporting customers in the Netherlands and Belgium via phone and email.

  • Receiving and addressing customer inquiries, complaints, and claims via telephone and written communication
  • Maintaining positive customer relationships and satisfaction
  • Processing, following up, and coordinating the timely resolution of inquiries, including providing feedback via phone and email/ticket system
  • Offering advice and product/service information via phone and email/ticket system
  • Generating sales leads and positive reviews
  • Preparing offers and leasing orders
  • Forwarding product and service issues to the appropriate department
  • Continuously looking for ways to optimize processes and improve services
Requirements

We are seeking a motivated individual with a passion for e-commerce who can work independently. Key skills and qualifications include:

  • Previous experience in customer service or telephone support is desirable
  • Excellent customer skills, strong empathy, and integrity are essential
  • You should be able to work independently and self-motivated, with a proactive approach to your work
  • Proficiency in MS Office and/or Google Sheets is required
  • You should be comfortable communicating with customers via phone and email
  • Dutch language proficiency at a native speaker level is required; knowledge of German and/or English is beneficial but not mandatory
Compensation Package

We offer a competitive salary package that includes:

  • A gross annual salary of approximately €38,000 (estimated based on market rates and the location)
  • A Jobticket or monthly fuel card worth €50 per month
  • The flexibility to work from home one to two days a week after a probationary period
  • Ongoing training and development opportunities
  • An attractive bonus scheme
  • Free use of a company bike and staff discounts
  • A supportive and international work environment with a focus on employee satisfaction
  • A selection of free coffee, snacks, and regular team events


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