Technical IT Support Specialist
Vor 4 Tagen
About Serco
Serco is a leading partner of choice to European Institutions and International Organisations, providing a wide range of services including ICT support, infrastructure, operations, and development.
We are currently seeking an experienced Technical IT Support Specialist to join our team in Cologne Office.
Job Overview
The successful candidate will provide first-level technical support for various IT systems, ensuring prompt resolution of incidents and requests. The role involves maintaining accurate records, escalating complex issues, and collaborating with cross-functional teams to deliver high-quality services.
Main Responsibilities
- User account management via Microsoft Active Directory (MS AD) or its successor;
- Mailbox creation, modification, closure, and access rights management via MS Exchange Admin Center, Maas360, or its successor;
- Phone and Jabber instant messaging configuration, management, and maintenance via Cisco Unified Communications System or its successor;
- Webex account management and administration via the service provider portal;
- Multifactor Authentication (MFA) support via MS Azure portal or its successor;
- Introduction and onboarding of new employees to the IT environment;
- Project support for activities such as software deployment, network share reorganization, and mailbox cleanup;
- Training and coaching for new IT services and technologies;
- Communication support through internal channels and maintenance messages;
- Basic printer maintenance and troubleshooting, including toner replacement, user administration, and removal of paper jams;
- Monitoring and checking filtered emails via SpamTitan or its successor;
- Backup and restoration of local files via Veritas DLO or its successor;
- Ticket creation and follow-up on tickets using ticketing tools from external service providers and synchronizing with Omnitracker or its successor.
Requirements
- Knowledge or experience in image deployment;
- Proficiency in German language at level B2 or higher;
- High flexibility, including willingness to work non-traditional hours such as nights and weekends in response to crisis situations or planned activities;
- Able to work accurately under pressure and meet tight deadlines;
- EU nationality is mandatory.
Estimated Salary: €35,000 - €45,000 per annum
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