Operations & Product Development Lead

vor 2 Wochen

Munich, Bayern, Deutschland PAYBACK GmbH Vollzeit

PAYBACK GmbH is a leading player in data-driven marketing, renowned for developing innovative digital business models and implementing cutting-edge technologies. As a pioneer in the data economy, all technical solutions for the PAYBACK program are conceived, developed, and implemented in Germany, ensuring we leverage the latest advancements and foster cross-functional, agile teams.

Are you driven by responsibility and eager to contribute your ideas to our unique product? Do you possess ambition and a desire to make a tangible impact? Then PAYBACK is the perfect place for you. We are excited to learn more about your qualifications and experience.

Your Responsibilities: Operations Management
  • Ensure seamless operations of PAYBACK PAY in close collaboration with the Tech Team and payment service providers.
  • Identify areas for improvement based on system performance metrics and implement effective solutions.
  • Manage relationships with service partners, acting as a central point of contact for both internal and external stakeholders related to PAYBACK PAY.
  • Handle exceptions and address issues promptly involving merchants and service partners.
  • Maintain comprehensive documentation of our systems and processes.
  • Support and optimize system reporting for enhanced data analysis.
Your Responsibilities: Strategic Product Development
  • Collaborate with PAY Product Management and the Business Team to develop and refine PAYBACK PAY.
  • Take ownership of projects focused on further developing PAYBACK PAY, ensuring successful execution and delivery.
  • Engage service partners in development projects, effectively managing their contributions and integration.
  • Continuously monitor and analyze the payment and mobile payment market to identify emerging trends and opportunities.
Your Profile
  • Possess in-depth knowledge of the payment market, encompassing processes, systems, and industry best practices.
  • Demonstrate strong business acumen or technical expertise relevant to the role.
  • Have experience in reporting and quality management methodologies.
  • Bring extensive experience in managing both internal and external service providers effectively.
  • Exhibit a solution-oriented mindset, proactively addressing challenges and finding innovative solutions.
  • Possess excellent communication and interpersonal skills, confidently conveying information and resolving conflicts constructively.
  • Demonstrate empathy and a genuine enjoyment of collaborating with diverse teams.
  • Have proven experience in project management methodologies.
  • Maintain fluency in both written and spoken German and English.
  • Thrive in a collaborative environment, valuing teamwork and contributing to a positive work culture.

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