Senior Specialist Electric Light Commercial Vehicles Expert
vor 4 Wochen
Shape the Future of Electric Light Commercial Vehicles
We are seeking a highly skilled Senior Specialist to join our team at Kia Connect GmbH in Frankfurt/Main, Germany.
Job Mission:
You will be part of our mission to revolutionize the customer experience of tomorrow by coordinating the B2B customer experience at Kia Connect. This unique opportunity allows you to build up digital B2B solutions from the ground up.
Your Responsibilities:
- Research B2B automotive trends, analyze customer behavior, and align digital products with future customer needs.
- Define the Fleet Management Solution (FMS) in collaboration with stakeholders, prioritize features, and ensure an integrated solution across all customer touchpoints.
- Review the business model of the FMS to ensure a profitable approach.
- Develop and implement the sales process for the new FMS.
- Develop, set up, and run the support process for digital solutions to ensure high customer satisfaction.
- Collaborate closely with data experts to ensure the end-to-end data pipeline (vehicle to customer frontend).
- Develop training and marketing materials in collaboration with internal subject matter experts to promote the new FMS and explain it to internal and external stakeholders.
- Collect, track, and analyze customer feedback to generate ideas for new functionalities or further developments.
- Approach challenges with an open mind, seeking new opportunities to enhance the customer experience and maintain competitiveness.
Your Talents:
Education:
- University degree in business administration or economics with a focus on strategy, business development.
Experience:
- 3-5 years of experience in the B2B automotive environment.
- Experience in fleet management solutions, digital product development, and product management needed.
- Experience in customer support and content creation is an advantage.
- Hands-on mentality paired with care and no fear of the unknown.
- International background and mindset fitting to roles in a global company.
- Salesforce knowledge would be an advantage.
- Team player combined with the ability to work independently.
- Motivation to develop yourself and the business to strive for the best results.
Skills:
- Strong project management and organizational skills are required.
- Fluent in English (written and spoken), suitable languages advantageous.
About Kia Europe:
Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue-collar workers in our state-of-the-art car plant in Žilina, Slovakia.
What We Offer:
- A pulsating international environment.
- Playing an active and important part in the development of Kia in Europe.
- Developing new frameworks and solutions.
- Demanding challenges to which you can creatively contribute.
- A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support concerning Health Management and more.
Join Our Team:
We are looking for talented individuals who share our vision and are passionate about shaping the future of electric light commercial vehicles. If you have what it takes to join our team, we look forward to getting to know you.
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