Sales Associate
vor 4 Wochen
Sales Achievement & Client Development:
- Consistently achieve and/or exceed individual and boutique monthly sales targets, as directed by management.
- Cultivate strong client relationships, whether in or outside the boutique, representing the organization.
- Demonstrate ability to proactively bring in new and develop existing clientele.
- Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientele.
- Ensure each client receives exceptional customer service.
- Provide expert product knowledge and Maison history.
- Assist clients with customer service needs, before or after sales.
- Maintain brand's high standards.
Client Relationship Management:
- Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives.
- Standards of CRM outreach for clienteling, client follow-up are maintained.
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
- Appropriately resolve client issues/concerns and escalate as needed to Management.
- Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
Daily Boutique Operations:
- Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Train new employees on Sales as well as Visual Standards.
- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
- Assist with special projects, as needed (price changes, supporting back office responsibilities, etc.).
Job Profile
Personal Skills:
- Solid experience in Luxury Goods Retail with at least 8-10 years' experience, high interest for watchmaking.
- Action-oriented, assertiveness in negotiating and closing the deal.
- Highly client-focused, willingness to serve and find solutions.
- Team player, positive and constructive mindset.
- Very good general education and etiquette.
- Strong sense of luxury service, attention to details, willingness to serve and find solutions.
- Excellent communicator, able to develop a network.
- Fluent German and English, another language would be a plus.
- Flexibility towards working hours.
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