Sales Associate

vor 4 Wochen


Munich, Bayern, Deutschland Vacheron Constantin Vollzeit
Key Responsibilities

Sales Achievement & Client Development:

  • Consistently achieve and/or exceed individual and boutique monthly sales targets, as directed by management.
  • Cultivate strong client relationships, whether in or outside the boutique, representing the organization.
  • Demonstrate ability to proactively bring in new and develop existing clientele.
  • Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientele.
  • Ensure each client receives exceptional customer service.
  • Provide expert product knowledge and Maison history.
  • Assist clients with customer service needs, before or after sales.
  • Maintain brand's high standards.

Client Relationship Management:

  • Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives.
  • Standards of CRM outreach for clienteling, client follow-up are maintained.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
  • Appropriately resolve client issues/concerns and escalate as needed to Management.
  • Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.

Daily Boutique Operations:

  • Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
  • Assist in the merchandising and daily maintenance of displays and back-stock.
  • Train new employees on Sales as well as Visual Standards.
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
  • Assist with special projects, as needed (price changes, supporting back office responsibilities, etc.).

Job Profile

Personal Skills:

  • Solid experience in Luxury Goods Retail with at least 8-10 years' experience, high interest for watchmaking.
  • Action-oriented, assertiveness in negotiating and closing the deal.
  • Highly client-focused, willingness to serve and find solutions.
  • Team player, positive and constructive mindset.
  • Very good general education and etiquette.
  • Strong sense of luxury service, attention to details, willingness to serve and find solutions.
  • Excellent communicator, able to develop a network.
  • Fluent German and English, another language would be a plus.
  • Flexibility towards working hours.


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