SDN & Packet Network Engineer
vor 4 Wochen
We are seeking a highly skilled SDN & Packet Network Engineer to join our team at Colt. As a key member of our network operations team, you will be responsible for providing 24/7 technical support to our customers globally.
Key Responsibilities- Monitor, troubleshoot, and resolve faults across our pan-European MPLS infrastructure and IP services.
- Participate in a 24/7 shift pattern to ensure seamless support to our customers.
- Develop and maintain in-depth knowledge of our customers' bespoke networks and services.
- Provide professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain accurate records of events throughout a fault duration using our Remedy-based Fault Management System.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, plan, and implement solutions for recurring problems on IP and Ethernet networks.
- Generate technical reports for customer RFO/RCA requests.
To be successful in this role, you will need:
- Direct experience in Layer 1-2-3 services and technologies, including IP fundamentals and various protocols.
- Working experience with implementing, diagnosing, and troubleshooting IP access, MPLS, and VPN solutions across a pan-European network.
- Understanding of LAN (Ethernet) based products and experience with UNIX-based applications and troubleshooting tools.
- Experience with network management and support systems, such as Netcool, SMARTS, or CiscoWorks.
- Fluent German language skills are mandatory.
At Colt, we invest in our people and offer a range of benefits, including skill development, learning pathways, and accreditation. We also offer competitive salaries, incentive plans, and a range of benefits and local rewards packages. We value work-life balance and offer flexible working arrangements and a relaxed dress code.
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